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Review content:
Sorry to say, I've had a different experience with Super Lube. I've been going to them for oil changes for several years because of their convenient location, but will never return after today. \r
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While I was waiting, the tech brought out my cabin air filter and told me I needed to replace it. I told him no, that I would take care of it myself. I'm still angry that they took liberties with taking parts of my car apart that I didn't expressly ask them to do. But later, after the oil change was done, I found that the contents of the glove box--which needs to be removed to change/remove the cabin air filter--had been dumped out and shoved back in. Insurance papers, my phone charger, etc, had all been mashed, along with the trash bag I kept elsewhere in the car for candy wrappers, etc--yes, that had all been shoved in the glove box as well.\r
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But I also noticed that a piece of plastic had been snapped off and was lying on the floor.\r
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When I returned, the tech apologized for dumping the contents of the glove box (I wish they would've just been up front about this in the first place), saying he didn't know it was going to do that. (I could've told you that's what happens when you change the cabin air filter...the fact that he didn't know that makes me question his experience.) But after taking the glove box apart again, putting it back, not finding where the tab had broken off from, and then I returned to my car to find the place from which it had broken off myself...all I got was offers of a coupon and to glue it back together.\r
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From what I could tell, the tab was non-functional--if all I wanted was it glued back on, I could've done it myself. But that's not the point. The point is that my car wasn't returned to me in the condition in which I'd given it to them, not to mention the tossing of my glove box. If they failed to mention that to me, hoping I wouldn't notice, what else do they not tell their customers?\r
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Sorry, but I can't trust them anymore.
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