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Businiess name:
Burkhardt Heating & Cooling
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Review by:
citysearch c.
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Review content:
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This homeowner had a permanently attached portable air conditioning unit in the center of his living room. It was sitting over a warped area of the floor. One of our technicians witnessed the already warped floor before beginning any work for the customer.\r
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Regardless, the customer's claim was submitted to our insurance carrier. When the customer was notified by our insurance carrier that his claim was denied, he went on a cursing tirade toward the insurance agent. Immediately afterward, the homeowner called our office and demanded that I take responsibility for this warped floor. Over and over again, I told him we did take responsibility by submitting his claim to our insurance company and all correspondence regarding this matter needed to go thru them. He was persistent in demanding we pay for his misapplication of a portable air conditioning system that leaked and resulted in the warped floor in his living room.\r
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I am truly thankful this homeowner submitted this report so that we could have the opportunity to respond and expose his extortion attempt.\r
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Doug Erdmann\r
Owner\r
Burkhardt Heating
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