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Businiess name:
Adventure Outdoors
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Review by:
citysearch c.
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Review content:
I have traded with Adventure Outdoors on several occasions and never really had a problem. Ever since this company had moved to a larger location though, things have become more confusing. The process in buying a simple firearm has turned into a big fiasco because so many people have to do this, that and something else. Just because the company is bigger doesn't mean the customer service is better, because in this case, its worse.\r
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I ordered a firearm on line with the EXACT model number, manufacturer's name, style, length, color, caliber, and everything else thing that was needed to make a simple transaction simple.\r
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I paid for it with my credit card, completed all the necessary forms an included my email address. The next day, I was sent an email with an order confirmation (no number) from a customer service rep who signed his name. I was told that the firearm in question was found and as soon as it went through the necessary people at the store, I would be given a call back as to when to pick it up.\r
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I waited a day or two and called AO and spoke to a CSR who knew nothing regarding my order. This CSR couldn't find my order on the computer. He looked onto another computer system that was supposed to be for orders that were already pulled to no avail. I waited till the next day and called again. The CSR again told me that they couldn't find my name, email address, order or anything pertaining to my order. After having a conversation with a person who sounded like he knew something the company does, I told him that trying to place a simple order wasn't worth the hassle that I had to go through. I then told that CSR to CANCEL my order.\r
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If this company cannot figure out how to treat a customer who provides everything that is necessary to make a simple purchase, I would hate to think how involved it would be making a large purchase and how many hassles and problems would be created. It is a shame that when a company so big they lose sight on how to treat their customers.
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