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Businiess name:
Westlake Village Inn
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Review by:
citysearch c.
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Review content:
The staff at this property is totally arrogant and treats you like you should be glad that they gave you the privilege of using their facility. If you have any problems or concerns their attitude is "too bad." My wife and I were going to renew our vows at their property and had signed a contract in on January 28th, 2008. Two weeks later, due to a personal challenge, we needed to cancel our arrangements. In spite of the fact that our ceremony was going to be on August 16th, (7 months later) they refused to refund our deposit. Every time I call, I get the run around, they do not call back, and are generally rude when you do actually get through. I would encourage anyone to find a different location to conduct your services as there are many places in LA to choose from.
Pros: nice property
Cons: Not responsive to customer needs. Had personal challenge that they totally ignored.
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