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Businiess name:
Home Fix Corp
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Review by:
citysearch c.
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Review content:
I used Homefix Corporation to get a new roof and a new center pane for my bay window. The roof went on very quickly, but they left a mess. When they threw the shingles off of my roof, they totally messed up and scratched my nice white vinyl rail below. It was absolutely filthy. There were still nails on my deck, so I had to pick those up. I called the sales representative about my railing because I was furious and wanted it replaced (or at least cleaned). They sent a guy to clean it. The scratches were still there, but I didn't want to deal with it anymore.
Homefix came to measure the window a couple of months later. I already had the surrounding panes in it. The guy doing the measurement didn't note the layout correctly, so the new piece did not fit when he came back out with it. Another measurement and ordering process had to be done. I didn't get the correct pane for another few weeks. The guys who installed it were great, though. They were nothing like the roof installers. They were very clean, friendly, and conscientious about not damaging anything. They were really top-of-the-line.
When it came down to making the final payment, I told Homefix I needed to check the window because the outside appearance had been changed a little. I wanted to make sure it was all compliant with my homeowners' association. Well, they had gone ahead and charged my credit card anyway, without waiting for any kind of authorization from me. I wasn't very happy about that. They failed to discuss things with me before that charge.
I still have all of their window trim samples at my house because no one has even bothered to contact me about getting them. I think if Homefix Corporation either paid more attention to their customer service, or had somebody actually conduct follow-up after the work, it would be a lot better. As it was, everyone but the window installers themselves gave off an attitude of "don't care".
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