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Businiess name:
Giovanni's On The Hill
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Review by:
citysearch c.
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Review content:
We had 6:30 reservations at your restaurant on Saturday, November 9. We arrived at 6:20. At around 6:40 the manager came to us and asked if we’d mind if he sat another part of 6 first (they had arrived after we had) as both tables were ready. Ten minutes later I went to the manager and asked about our table, which he had said was ready. He told me that it was almost set up. We were seated shortly thereafter. We ordered around 7 and bread and our salads were brought to our table. About 45 minutes in our waiter stopped by and said that our food would be out in a few minutes. The only thing that happened at our table after that was that our water was refilled. I got up and told the manager that it had been over an hour and a half since our salads had been served and we hadn’t gotten our entrees. He said that we had ordered the Dover Sole and that it took a long time to prepare. (He knew immediately what we had ordered even though he wasn’t involved in the order and he must have thought that I wasn’t a cook as any cook knows that fish doesn’t take that long to prepare.) He said our food would be served shortly and about 10 minutes later it arrived. We were very surprised as after that time, the sole had many bones in it. When we mentioned it to the waiter, he just said “Oh” and shrugged his shoulder. After we had finished eating and ordered dessert, the manager came to our table and told us that the first fish had been over cooked and the meal had to be remade. To make up for it he would provide us with our dessert. I wonder why he wasn’t he honest in the first place with what had happened to our entrees. Why didn’t someone come to our table and let us know what was happening? Since our entrée was delayed for so long, why wasn’t, at the least, some more bread brought out or, at the best, an appetizer presented to help with the rising hunger that we were feeling. I wrote a letter to the owner explaining the above and asking these questions but all I got back were excuses (the owner had surgery that day, the chef was rushed so there were bones, etc.) There are so many wonderful restaurants on the Hill where the $450 we spent on this disaster would have resulted in a wonderful meal and courteous service.
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