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Businiess name:
Sundek Of Austin
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Review by:
citysearch c.
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Review content:
A year ago I had Sundeck come out to repair cracks and replace the chiping surface of a cool pad around our pool they installed approximately 5 years earlier.
I recently requested they come back and do guarantee work to which I am told the cracks they repaired is NOT guaranteed.
So I paid over 3K to have them repaint the cool pad around pool?
I word of warning...make sure you know what is guaranteed, and watch them.
RESPONSE FROM Sundek Of Austin:
Sundek of Austin's warranty is as follows: Contractor guarantees all work to be free of defects in material and workmanship for three years (bond failure, chipping, flaking or peeling) when subject to normal care and shall, upon notice within that period, remedy any breach of the Guarantee without charge by, repair or replacement, at the option of the Contractor, provided Owner has complied, in full, with the terms and payments in full of this contract.
Due to the inherent movement in concrete, soil and wooden structures and possible lack of structural integrity of those substrates, no guarantee, either expressed or implied, is granted concerning cracks in SUNDEK.
Sundek of Austin has been in business since 1984 and stands behind their products, installations and warranties. Sundek staff met with Ms. Griffin on 10/18 and agreed to provide crack treatments at no charge when a crew in is the area.
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