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Businiess name:
Changing Spaces Moving
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Review by:
citysearch c.
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Review content:
The movers took their sweet time moving me so they could charge more. In addition, they broke the mirror to my dresser, damaged a plant, did not properly place things the way I wanted, and pretty much half assed the whole thing.
RESPONSE FROM Changing Spaces Moving, Inc.:
As always we hate to hear that a customer is not satisfied with our services. It is uncommon for Changing Spaces Moving to receive a complaint like this, so like always we have looked at the move to figure out what went wrong.
This move was a 1 bedroom apartment move from Moody, AL to Birmingham, estimated to be a total weight of 2,920. The load was a 1 story house and unloaded into a 2nd floor apartment with approximately 100 foot walk (200 ft. round trip per article adds to move time) from the truck to the stairs. The move took a total of 3.5 hours to complete.
The logistics of the move took 1.5 hours. According to Map Quest it is a 27 minute drive from our base to her home in Moody, 25 minute drive from her home to the apartment and a 5 minute drive back to our base. We normally do a walk through, get some paperwork signed and set up the truck and ramp before starting the load, approximately 15 minutes each at the load and unload.
Based on the total length of the move, minus the logistics, the total loading and unloading was 2 hours.
We feel that the move was done in a very timely manner.
As for the broken mirror, our mover indicated that he informed Ms. Clark that her mirror was only held on by 1 screw and 1 broken screw prior to disassembling, he informed her that he would not be able to safely re-attach the mirror. He also hooked up her washer, but not the dryer due to needing a different plug. Our movers are not qualified electricians.
As for the plants he said they moved a couple of unboxed artificial plants and he was unaware of any damage to the plants. Normally we would want this type of item packed.
Our mover said she asked to have the bedroom re-arranged, he told her if she did this it would not leave room for the dresser, he said she agreed. Prior to leaving they moved an item or two around and asked if anything else needed to be done. She initialed our paperwork that we did a walk through at the load and unload. We get this paperwork initialed to avoid problems like these.
We dont understand why she wrote the review from a Saturday move before we got in Monday morning so we could talk about any problems and had a chance to address the problems.
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