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Businiess name:  Ace Plumbing
Review by:  citysearch c.
Review content: 
My kitchen faucet needed to be repaired, requiring a new cartridge, and ACE wasn't the first plumbing company I called, but I WISH IT HAD BEEN. Zack, the plumber from ACE Plumbing was very competent, efficient, neat, and courteous. The day before, I'd set up appointments with two companies. The first "plumber" that came gave me incorrect information about my options, telling me I needed a new faucet because mine couldn't be repaired, this without spending much effort looking at it at all, seeming to lack experience. He wasn't able to give me an estimate for the work because he didn't know how long it would take him to take out the old one and put in the new one, once I'd bought it. He said he might "run into problems." Although I felt somewhat uneasy about this information, I made a next day appointment with him for the install and went out to Lowe's to buy a new faucet. The second company I'd contacted for an estimate had never called back and I was anxious to be able to use my kitchen sink again. Later that evening, the uncomfortable feeling that something wasn't quite right began to grow, so I called the first company back and asked about the lack of an estimate as their ad had promised a free estimate. I got a call back and was told that the estimate would be for 2 hrs @ $145 per hr or $290, although it could take a little less time. I ended up canceling my next day appointment with them, thinking I'd just start over with it all the next morning. The next morning I called ACE, number three, and a fourth company, which called me back to postpone their appointment to another day as my job wasn't a priority, although it was to me. So, I'm glad it was ACE that showed up on time, the right plumber who had lots of experience and the right information, who did the job quickly and efficiently, and charged an amount that I considered very fair for his careful work. Zack also shared with me lots of general plumbing information/tips that I may be able to use in the future as he was working on my faucet. In the future, I will just call ACE. Thanks, ACE and Zack!

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