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Businiess name:
Ruggles Cafe Bakery
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Review by:
citysearch c.
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Review content:
I was an almost daily customer of this restaurant until a few months back. This restaurant first attracted me for its fresh food, convenience and price but lately it has been suffering from bad food and service. I went there for almost two years at least 2 times a week so what I experienced is hardly coincidence.\r
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First I had an incident with one of the busboys when he made a comment about me moving to a different table and leaving a napkin on the other one. Something like ?Please, I just cleaned that table?.\r
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I let that go, but then I had several incidents when my food was not ready for more that 20-30 min. For most of last year I got the food in less than 10 min. Several times I had to cancel my order (when it took more than 20 min) because I was paged and had to run back to work. All those times I spoke to the manager about it and the only thing he did was to give me my money back, no apologies no comps, nothing so I did not feel appreciated even though most cashiers and even the cook recognized me at the time.\r
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I have also noticed the quality of their food suffering. The strawberries and orange slices that accompany most of their sandwiches look a day old at best. Their soup is barely warm and sometimes feels old. The burgers feel greasy as of late. The bathroom is almost always smelly. \r
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So I did the only thing I could do as a customer. I will never be back.\r
Pros: Nice location
Cons: Service, food
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