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Businiess name:
Walgreens
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Review by:
citysearch c.
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Review content:
11/5/13. I went to pick up my Rx but it had been returned to stock. The clerk told me it would be ready in 45 min. I realized I would not be able to wait so I said I'll come back for it. An hour and a half later I returned and was told by the same clerk that it was not ready. At that point I asked to speak to someone in charge which was the ""Floater"" Pharmacist. He told me he was in charge but that he ""wasn't IN charge"". Whatever that means. He was more interested in arguing with me than solving my problem. The clerk returned and told me it was not ready because the medication was not in stock and they would have to order it. At this point I was very frustrated so I said,"" Fine. I need it so just order it."" So now I have no medication and I have to go back to pick up a medication that Walgreens should carry all the time. It's a good thing it isn't cardiac medication or an antibiotic. Someone could actually die waiting for Walgreens to order their medication. This is not the first time that this particular Walgreens could not fill my Rx either. Doesn't the Phamacist moniter available stock and reorder in a timely manner? I lived in Coral Springs Florida with over a million people living in that area. There was a Walgreens on every corner and I never had a problem filling any Rx. Why is it so hard to get an Rx filled here? I worked in Customer Service for 15 years and I realize that you cannot make everybody happy all the time, but at Walgreens in Las Cruces New Mexico it seems to be their policy to not not even try.
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