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Businiess name:
Burnell, Charles Pau, Md - Our Lady-Lourdes Regl Med Ctr
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Review by:
citysearch c.
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Review content:
This hospital is relatively clean and cheap. That's all the good points. There are a few nurses who care and do an adequate job but unfortunately this hospital has more than it's fair share of unprofessional, rude and racist nurses and doctors, not willing to do their jobs properly.
My wife and I had the misfortune of choosing this place for her to give birth...big mistake!
When her contractions became a little more regular she was taken away. Even though she hadn't begun labour I was only allowed to talk with her through a door with bars on the window for a brief period. When I asked if I could see her I was dismissively sent away and told that I couldn't as the area was sanitized! Yet in vastly superior and more modern hospitals that isn't an issue.
The doctor (Dr Lee) told me 'it's hard to accept what you don't understand.' she then proceeded to tell me how she had 40 years experience as a doctor......I don't know who she was trying to impress. I wasn't, we got into a small argument and she lost her temper, threw a tantrum and stormed off like a child! I was really surprised. My wife at this point had gone into labour but instead of helping her she decided to harass my wife and talk badly about me behind my back further adding to the stress of labour. Dr Lee was so unprofessional that she decided to carry on harassing my wife and insulting me behind my back for the entire duration of the labour and even after delivery! Not only that but she even called in other nurses to witness her unprofessional behaviour including making racist comments about me. When my daughter was born I got to see her for about 30 seconds through a glass door and then I didn't see her again for over 24 hours.
This is just a fraction of the bad experience I've had here, the organization is bad and communication is awful here. You get treated really, really badly. When I asked the Pediatrician Dr Gonzales very politely and diplomatically where I could make a suggestion for the hospital, he told me in front of other staff that they didn't want unsolicited advice! I even had a problem naming our baby girl and was given inaccurate information regarding the NSO. The appalling service and standards at this hospital are truly unbelievable. Dr Lee and some of her fellow incompetent colleagues managed to make what should be an amazing experience a horrible ordeal for both my wife and I. I would like to give this hospital zero stars if that was an option.
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