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Businiess name:  Teresa's Family Cleaning
Review by:  citysearch c.
Review content: 
Beware! they do not back their website's word. Theresa, the owner, is a rude, unempathetic person. If for some reason you are not happy with the cleaning, or as in my case, the cleaners accidentally cracked/broke my daughter's sound machine, Theresa backed up her team and business, but NOT me, the customer. Very frustrating. Her prices are high, but her website states customer satisfaction, that they are licensed and Insured. Yet they wouldn't replace a $35 item? Theresa had the audacity to insinuate that I must've broken it and was trying to blame it on the cleaner....that she trusted her employee more than me bc the woman had worked for her for many years(?). I was.dumbfounded by her attitude. I was kind and matter of fact when I called her, She was petty and unprofessional. We have since moved to a much larger home and have hired a reputable company (The Maids)& by far they are extremely professional, they back their word- re-clean for free if you are not satisfied, and when, by accident, my wall got scratched by their cleaners, they took care of it with no hassle! They made me realize how poorly I was treated as a customer by Theresa. Theresa's Family Cleaning has poor customer service and Theresa herself seems to be an angry, rude business owner. In her opinion, the customer is NOT always right- She is. She has lost all of my connections as clients. I'm very happy to say that. Be forewarned if you use them!

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