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Businiess name:
Veracity Networks
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Review by:
citysearch c.
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Review content:
One star is too high a rating for Veracity Networks. Their customer service/technical support is unacceptable. They advertise 24x7 technical support and that is simply not true. My internet was down all of Sunday and when I called I was greeted with a message that their hours were M-Sat and if I was experiencing any issues to leave a message and a customer service agent would contact me next business day. I left a message and at 4:30 pm Monday and I still had not received a call. This is not the first time this has happened. At one time when we had faulty equipment, they continually wasted our time with pretend technical support, which had us replacing our equipment. After putting up with that for several weeks they finally sent a technician who works for all Utopia providers and he replaced our equipment and recommended switching to (Xmission) who is known for great customer service/technical support. I have now done so. I do not recommend Veracity.
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