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Businiess name:
Rocky Mountain Roos
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Review by:
citysearch c.
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Review content:
***Final Update*** I have received reimbursement for the battery and they did the labor for free on my timing belt change, I just had to supply the parts. \r
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***Update*** Rich has reached out to me to try and make this right. He is reimbursing me for the battery and offered to do my timing chain replacement including the labor for free (I have to pay for parts only). They are also looking into my DMV charges to see if they can get any of them reversed. I will make a final update when all is said and done and make a final edit to my review.\r
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*****BUYER BEWARE***** This place just flips Subaru's left and right. You'll see some older reviews that state ""they forgot to tighten the lugs"" and the guy who also had a ton of problems with his Subaru; I can tell you from personal experience you should BELIEVE THEM! All of the 4-5 star ratings must be for oil changes or extremely simple things because this place is the definition of sloppy and just reinstills why I do not like used car dealerships. They'll buy them broke down at an extreme discount, do the absolute BARE MINIMUM to get them running and sell them at a premium claiming that all the work is done by a certified technician. I purchased a used car from Rocky Mountain ROOS and it had a laundry list of things wrong with it; if I wasn't mechanically inclined serious damage could have taken place. I have spent over 40 “Labor Hours” troubleshooting and over $500 in parts and ECU scanning.\r
1. My car is in “Limp Mode” only producing wastegate boost of 9psi; which means the system thinks something is wrong and limiting the boost as to not blow something up. \r
2. When I picked the vehicle up it needed a jump and they said it was because someone left the light on. Truth: It was the original battery that is supposed to last 5 yrs and was completely dead and read ""bad"" when I had it tested.\r
3. I was told that the broken E-Brake piece was ""unavailable from the dealer so it could not be fixed."" Truth: It was an added expense and the part is available from the dealer.\r
4. There was almost NO coolant in it at all. I had to fill it up twice and burp it for it to even show in the reservoir. There were multiple radiator leaks from bad hose clamps.\r
5. I was told that all the taxes and fees from the DMV were included in purchase price and that the license plates will only be a few dollars. Truth: It was $250+ for my plates.\r
6. The headlights leaked so badly that the lights barely looked like they were on in the rain and one of the bulbs wasn't even seated correctly in the headlight.\r
7. 4th gear had a intermittent grind. Fluid was BELOW the ""Low"" marker.\r
8. There was a boost leak, after further inspection it was from a stripped hose clamp from their ""Subaru Technician"" from when the turbo was fixed.\r
9. There is a leak from the turbo to the downpipe from a stripped stud in the turbo, also from when the turbo was changed. At this point the threads in the turbo are damaged and I am not sure how to fix this.\r
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All in all an inexperienced consumer could have caused serious damage from their lack of thoroughness when ""flipping"" this vehicle and considered it a lemon based on the problems that would have been created by their ""certified technicians"" thoughtless actions. This is exactly why I do not like to buy vehicles from dealers; their technicians can't even take the time to make sure the fluids are all topped off before the vehicle is put out for sale much less install a turbo without stripping 1 of 5 studs.\r
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