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Businiess name:
Monster Movers
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Review by:
citysearch c.
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Review content:
I got a call the day before my move asking to change my move time from 9am to 1pm for my 3rd floor 2 bedroom apartment. I moved everything but the big pieces of furniture the day before.
2 guys finally showed up at 5, so exhausted from the move that took all day that I guess was more important than mine. After wrapping my furniture, the one guy was out because he was allergic to cats. So, I moved the rest of the furniture with the 2nd guy who liked to take 10 minute breaks between trips. I hired movers so that I wouldn't have to carry heavy furniture.
They were supposed to stop by my in-laws house for a bed and wardrobe, but at 10 o'clock at night, my in-laws were already asleep so we had to cancel that part of the move.
In between the apartment and the house (5 miles away) they stopped for some food and to complain to their boss about overbooking them.
Upon arrival at the new house (45 minutes later!!!), I also helped them move everything in as they were moving even slower and it was coming up to midnight. The one guy broke my bookshelf (I didn't ask for any money back for my broken bookshelf which was broken beyond repair - just adding it in to my list of complaints).
And then I was charged for the time from the time they arrived at my apartment to the time they finished at the new home. Not removing the time for their 45 minute break to yell at their manager or the time they just sat on the truck too tired to take a trip up the steps. Or for the fact that I had to do the work for the one guy.
Unfortunately I paid it because I was so exhausted and just wanted the night to be over. I complained and Monster Movers apologized and said they would get back to me. I called again a few weeks later and left a voicemail. No reply. Never heard from them again.
So I paid them more than they deserve, did half the work for them, and they didn't finish the job by bringing over the wardrobe. I had to hire someone else to finish the job.
So, if you're thinking about monster movers, find anybody else!
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