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Businiess name:
Campbell, Suzanne, Dvm - Cleveland School Animal Hosp
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Review by:
citysearch c.
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Review content:
Poor Service - DO NOT TRUST THEM WITH YOUR PET! Con-Artists!!Was taking my two cats there for surgery this morning. Had the paperwork faxed to me in order to complete it in advance - was told I would wait 15 to 20 minutes. 35 minites AFTER getting there I go to the back to the exam room, Vet Suzanne Campbell said she could not perform surgery on one of my cats because he'd had literally a small sip of water two hours prior to going in... I tried to prevent that, but he was too fast for me - trust me, literally a sip!! They could have done the surgery later today so that I would not be inconvenienced... but they did not offer any convenience to me at all. So I said well I will take them both home and reschedule. When I called to reschedule I was told the surgery would be $146.00 more than I was originally quoted (they said the girl was new that told me $350). NOT ONLY THAT, NOW I would have to schedule a pre-op appointment at a cost of $27.50 for each cat (they said the girl that scheduled this was new and forgot to tell me that when I called the first time - BUT they did not mention any of this when I arrived at the original appt!!! ONLY when I called to reschedule). SO, this means bringing them back TWO more times when the vet office is about an hour from where I work. I feel like since I left, they jacked the prices up on me when I called back to reschedule. I don't trust them with my babies. I am glad I found this out first had before letting them put their hands on my cats. So now, with the 27.50 extra for the pre-op visit, and the mis-quote of $146.00 the total for the surgery is $525.00... a far cry from what I was told in the beginning...$350.00!! I can't help but think I am being taken for a ride. Am I wrong or would you trust these folks with your pet after this??? Not me! Please think twice before bringing your pet to this office. I felt like I could not trust them after this and I was so glad I took BOTH my pets back home this morning!!\r
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