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Businiess name:
Banfield Pet Hospital
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Review by:
citysearch c.
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Review content:
I see the only person happy with this place in these reviews has the screename ""vettech"". A little suspicious if you ask me. I, however, agree with everyone else that this place is awful.\r
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tion for another Banfield. She insisted that there was nothing she could do to help me. I called Banfield corporate and they fixed the issue. They told me that not only was she capable of helping me but that she was supposed to be well trained in helping any Banfield customer from any other Banfield clinic. The receptionist put me on hold for 12 minutes while she ""looked up the corporate number"" for me. Eventually I hung up and called back a bit later. She rudely said, ""I was getting you that number when you decided you wanted to hang up."" I told her I didn't want to argue with her and I just wanted the number. I could hear her audible sigh and could literally hear the contempt in her voice when she barked the number to me. Here is the kicker. My SISTER is a Banfield vet in another state. So I write this review with a heavy heart. I hate to say anything bad about a company my sister works for. But Jeez! Hopefully someone there will take this seriously and talk to their staff about customer service. What this receptionist didn't realize is that now that my Banfield is gone I was going to bring my 2 dogs and cat to them. But not anymore. A different vet now gets the business instead. Thousands of dollars over the course of their lives lost because of 2 minutes of rudeness from an unprofessional receptionist.\r
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