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Businiess name:
AAMCO New Braunfels TX
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Review by:
citysearch c.
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Review content:
Do not take your vehicle here. They take advantage of customers and senior citizens. My grandmother, age 66, had a transmission error. She dropped it off and they did $600 dollars of work without notifying her. They changed her spark plugs, valve gasket cover, and mass air flow sensor. None of these had to do with the transmission and they did it without authorization. When she picked up the car, the error message was still there obviously, but they told her that it was a ""glitch"" and what they had done would fix the problem. \r
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This was when the family got involved and realized the pricey work AAMCO had done had nothing to do with the transmission. The vehicle was taken back to AAMCO, but they had NO RECORD of doing any work to her car, what they did, why they did it, or how much each part cost. We had the receipt, they had nothing. Their compensation for all of this was to take another look at the car and give a 10% discount on the additional work (nothing could be done about the previous, erroneous work) to fix the original problem that the car was there for in the first place. This came from the corporate representative that had to be stationed there, I assume from the amount of complaints and low quality work coming from this location. He also informed us that the son of the owner who had worked on the car was an idiot for doing the work he did given the error code, but still would not give us further compensation, despite acknowledging fully that THEY WERE THE ONES AT FAULT. We refused and have decided to take it to a competent mechanic.\r
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I repeat, do not take your vehicle here. No amount of corporate involvement will change an owner and son who either do not have sufficient automotive repair skills or do not care. Here, they will take advantage of you, will not fix your problem, and hide their incompetence or lies by keeping no record of your visit. Except your credit card transaction of course.
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