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Businiess name:
Wecker's Flooring Center
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Review by:
citysearch c.
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Review content:
I have been using Weckers Flooring Center for several years now. Over the years, I have hired them to install a whole range of flooring for us. Their work is really good. I've had no problems with any of the sales people or the installers. I did have an issue with the most recent ceramic flooring they did for me in my living room though. The seaming looks a little wrong, and I'm a bit dissatisfied. I am waiting for the manufacturer or someone from the company to get back to me. I am a patient person, and I am also in flooring business also, so I understand that these things happen, but if I do make a complaint, I would hope it is heard. After all, I am putting good money into these projects. Also, they did a measurement for another room I need done, and they were supposed to send me an email with an estimate, and it seems they are being a bit lax with it this time around because it's taking them several days to get back to me. Other than these small issues, I have had a really good relationship with the company, and I would absolutely recommend their services.
RESPONSE FROM Weckers Flooring Center:
Mr. Mcallister,
First, we would like to thank you for your loyalty to our company and for your business over the years. We also appreciate the feed back you have given us. You can be sure that your complaint has not gone unheard. As for the problem with the flooring in your living room we have not stopped working on the claim. We have just recently been notified by the manufacturer that the problem with you floor is in fact a manufactures defect. We have been given the go ahead from the manufacturer to fix this problem. We have been trying get in contact with you to set up a time for us to come out and resolve this issue. We will keep trying to get in contact with you. Or you can give us a call at 717-755-5432 and ask for your sales coordinator Cody Carman.
Thank you for your business we hope to get in contact with you so to resolve this issue,
Wecker's Flooring Center
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