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Businiess name:
Sundek Of San Antonio
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Review by:
citysearch c.
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Review content:
We had this product installed on our back porch and our front walk and porch after we installed our new deck. Our deck builder reommended Sundek and knew we were going to use the product so he left our deck a little higher than the concrete porch so that there would be a smooth transition from concrete to wood.
The product itself looks really good. However, with the first good rain in months we discover that tthe back porch has a low spot that holds water. They finally got back to us last week. One rep said it was unacceptable and needed to be fixed, the person that sold it to us said he couldn't fix it without making it worse, and blamed our deck builder for leaving the deck to high. Just to be clear the deck was in place before Sundek came in to do the concrete.
So now we are stuck with a porch that holds water, but that is okay with Sundek of San Antonio, because "we are lucky that we live in a place where it doesn't rain very often"
I gave one star because this is a five star product with 0 star customer service.
RESPONSE FROM Sundek of San Antonio:
The General Manager met with Mr. & Mrs. Williams last week (10/3). A Sundek crew is scheduled for the week of 10/21 or 10/28 and will be addressing the concerns and repairing the low spots. It is Sundek of San Antonio's goal to have happy and satisfied customers. Thank you.
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