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Businiess name:
B&B Air Conditioning & Heating Service
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Review by:
citysearch c.
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Review content:
Our heat pump system was old and needed replacement. I contacted B&B for an estimate. The service manager was out to our house on 9/13/13, spent about 15 minutes and left saying we would have an estimate by Monday, 9/16. We waited a week and never received anything. I contacted the company twice to say that we had not received an estimate. One time the service manager called to say he was going to resend the estimate, but nothing was received. I asked the company to ensure they were using our correct email address, and still we did not receive the estimate. We received other emails, so I knew our email service was fine. I feel like we wasted a week waiting for this estimate and the company nor the service manager bothered to contact us even after the second email. Evidently, you don't need the business. I would not recommend your company to anyone. If you weren't interested in replacing our system, it would have been nice to know that from the first time your service manager was here.
RESPONSE FROM B & B AC & Heating Services:
On Friday 9/13/13 while at the home of Mr. Kenneth R., during the free estimate survey, it was agreed that the B&B Service Manager would email Mr. Kenneth R. the estimate. At that time Mr. Kenneth R. gave the B&B Service Manager his email address as comcast.net as it was being written down. On Wednesday 9/18/13, the estimate was completed and sent to the email address given. Later a failure notice was received saying that the email was unable to be delivered. The Service Manager called Mr. Kenneth R. and explained the situation and read the email address back to Mr. Kenneth R. to confirm if it was correct and the customer confirmed the same email address as correct. The Service Manager told Mr. Kenneth R. that he was going to send the estimate again at that moment and asked if the customer if he would call if he did not receive it. Mr. Kenneth R. did not call back and it was not realized until this complaint was received that the actual email address was @verizon.net. (Same prefix, different internet service provider). The B&B Service Manager then wrote an email to the customer at the correct email address apologizing for the mix up explaining that he was given the wrong email address. After that the heat pump proposal was sent in a separate email. Mrs. Darlene R. did respond later saying thanks for the estimate and that they would compare it to the others.
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