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Review content:
Where do I start? When the movers arrived, they walked through my house to tell me what they could and could not transport. Please keep in mind, when I called to schedule the move I went room by room informing Pete of the items in each room that needed to be moved; not once did Pete mention the things that could not be transported. For example, I told Pete that we had a lawn mower, weed eater, blower, etc. Pete never mentioned to me to make sure these items did not contain gasoline or other type of oil, liquid, etc. After one of the movers told me of all the things they could not transport, which took approximately 30 minutes, for movers who are charging by the hour, the guy handed me a two-page typed document of how things should be packed and what could not be transported. Please explain to me why this document was not mailed, emailed or read to me at the time I scheduled my move? If this had been done, I could have been better prepared. Well about two hours into the loading of the truck, I was told all my belongings would not fit in the truck. What a shock, because when I scheduled the move I was told a 26-foot truck would accommodate moving a three-bedroom home. To move the rest of my belongings that were not loaded onto the truck, I had to rent a uhaul truck and pay someone to finish moving the rest of my belongings which according to the movers could not fit onto their truck. Those items included: a 40 and 42 inch flat screen TV, several boxes, an end table with glass top, all lawn care equipment, three floor glass vases, baby swing, baby bouncer seat, three-tier rolling cart, two glass mirrors, two boxes of cleaning supplies, three large white clear bags that contained shoes, one clear bag that contained clothes hangers, etc. To transport the rest of my things I had to load my car, my realtor's truck and the rented uhaul truck. When I called to complain, I was given an excuse for everything that was not transported. \r
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Regarding payment, the two-page document I was given said acceptable form of payments were cash, check or credit card. However, when I was asked for payment, I was told payment was by cash or credit card. Please explain, why I did not have the option to pay by check. Also on the two-page report, it not once mentioned if you pay by credit card there is a 3% charge. Again, why was this not told to me or documented on that two-page document -which at the time I received it was useless. \r
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I have called several times to get this issue resolved; each time I was told someone will pull my ticket and call me back the ""next day."" We'll, the ""next day"" has never come. If you are in need of transport/moving services, please do not contact this company - pay the extra cost of the other companies to ensure you get quality service.
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