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Businiess name:
Tobacco House
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Review by:
citysearch c.
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Review content:
For years I have been a patron of Tobacco House on youree Dr and have spent a lot of money there.Every day I go into the store they have to ask me for my last name for my tobacco rewards card because they never can remember it.Well that wasn't a problem until today..Today I went in to purchase some cigars and ""Lisa"" never asked me for my card but instead swiped her card.I asked why she did that and she stated she didn't know I had a rewards card.I left and went to another store afterwards then came back to confront her about it.She said it was just some generic card she swiped so I asked to talk to the manager.The manager,Sabrena,told me it was no big deal and i wasn't being tracked by using the card.I replied back that I wasn't worried about being tracked but instead I wanted to know why I wasn't being credited with my rewards points for being a loyal customer.They told me I didn't tell them I had a card and I replied""I'm the guy whose name you never can remember and you always say that's right!Well bottome line is that my rewards card still wasn't credited and I had to tell Lisa to stop raising her voice at me.They stole my points and acted like they were some kind of victim and I was in the wrong.Their website doesn't have any contact numbers on it so the chances of going above the heads are slim.I feel like I and other customers are being scammed so the employees can get free cigs and other accessories.They just lost me as a valuable customer and already two of my friends aren't going back and I'm sure there will be more.I'm so dissapointed in the unfriendly service I recieved today.I DO NOT RECOMMEND TOBACCO HOUSE ON YOUREE DRIVE,SHREVEPORT,LA.-Eric VH
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