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Businiess name:
Haven Auto Repair
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Review by:
citysearch c.
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Review content:
Thought I'd give this place a try after seeing the reviews, however I was very disappointed. Looking into the reviews now it seems like a lot of them are from fake profiles. I guess I should have known when they tried to charge me an arm and leg for a standard oil change. Told me they could fix my window for $98, which was a great price I thought since it was $20 cheaper than any where else. Later they called me saying it would be $280. They still made me pay the $98 saying that was just to look at the car. Pretty cheap tricks.
RESPONSE FROM Haven Auto Repair:
Mr. Orlando Valencia
As owner of Haven Auto Repair, I am sensitive to our customer reviews specially the negative one.
LETS BE HONEST, Your truck ( 2006 Nissan Frontier) came to our shop for inspection with 130,629 miles, you requested to check for noise, you asked to check your driver side power window, and you wanted us to inspect for maintenance tune up. We make it crystal clear to all our customers that these inspections and check up take time and We do Not charge initial fee if a customer agrees to do any repair or service that we recommend. We make sure that customers understand that there will be a charge for inspection if customer decided not to do any repair or service, because Technician spent time to pinpoint the problems, that is why we print a work order, read it for our customer and ask them to sign it first. All our HONEST customers understand and respect that. How could We tell you that we fix your power window for $98 without knowing what part is not working, and we did not charge you $98, just to look at the car. We never charge our customer, just to look at their car, however we did remove the drivers side door panel, tested the system and found motor not working. Our technician did inspect your truck for noises, and maintenance and I personally explained to you thoroughly. $280 was total cost of replacing motor and regulator which is about 30 less than dealer.
I do understand that $98 is alot of money, our technician spent more than 3 hours to complete his inspection as you requested it.
It is mind boggling When someone disrespects all our customers reviews and judging publicly the integrity of our entire business by one single visit.
Mr. Valencia Every review has been written by honest and good people and they are not from fake profile
Mr. Valencia, LETS BE HONEST TO OURSELVES Honesty goes long way my friend.
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