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Review content:
I would not recommend ordering a wedding dress from Mary Kay, because it was very difficult and stressful for me to get my dress from them. To their credit, I did have a great in-store experience. They do have a lot of beautiful dresses in stock, and the salesperson who assisted me was very helpful. I ordered my dress on Feb. 9th and was told that it would be in by the end of July (my wedding was on October 12th). In March, I received a letter saying that they had merged with Wedding Chapel Brides and were moving to a new location, but that my dress order would not be impacted by the merger.\r
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By August 1st, I had not heard anything from Mary Kay, so I called to ask about the status of my dress. They told me that my dress was delayed two weeks. On August 12th, I called again. Anne (the manager) returned the call saying that she had just got off the phone with Moonlight Bridal (the manufacturer), and that the dress would be in the following week, the week of August 19-23rd. \r
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We did not hear anything the next week, so we called again on August 21st, and was told that Anne would call us back. After playing phone tag, we finally got Mary Kay on the phone. She assured us that the dress had already shipped from California and would arrive within five business days. She said it was shipping via UPS but would not give us the tracking number. \r
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So we waited again. By the end of the following week, August 30th, there was still no dress. We waited a few more days to give them the benefit of the doubt that they had actually shipped the dress like they said (since it was a long holiday weekend). On September 5th, we showed up at the new bridal salon location in Crystal. Mary Kay was at the desk, and we explained how frustrated and upset we were that they told us the dress had shipped, when in actuality it had not. We asked for our deposit back, which she said she would not give to us because it was nonrefundable. After we made a scene in front of the other brides in the salon, she assured us that she had already overnighted the dress from California and it would be there the next day. She gave me a UPS tracking number and said to call back the next day.\r
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Well, about an hour later she called me to say that was not the ""correct"" tracking number and gave me a different one. Sure enough, that number was a real tracking number (and the first one she gave me clearly was not, since she did not rush ship the dress until after I came to the salon). But, the dress did arrive the next day.\r
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When I got to the bridal salon to pick up the dress on September 7th, Mary Kay said that I should be grateful that they covered the $100 rush shipping fee, and that I should write them a good online review since they were so nice about that. Well, I feel bad for all of the brides that had dresses in my same order who didn't complain as loudly as I did, because who knows when they actually got their dresses. Luckily, I found a wonderful tailor who was able to do rush alterations for me so that I could have the dress in my hands two weeks before the wedding on October 12th. This tailor told me that she used to work for Mary Kay, and that she was chronically late in paying her vendors and regularly gave brides their dresses only days before the wedding.\r
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In the end, I had a beautiful wedding dress that I was very happy with. But I did not appreciate the weeks and weeks of stress I had to endure until I could finally get the dress. I don't normally write online reviews, but I really want to help other brides avoid this terrible experience. If you want to buy a dress from Mary Kay, Wedding Chapel Brides, or the Bridal Store, I recommend that you buy off the rack.
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