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Businiess name:
Back N' Line Chiropractic and Wellness
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Review by:
citysearch c.
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Review content:
I am very sorry to hear that you were unhappy with your appointment. As a massage professional I strive to meet every one of my customers individual needs and because of that I wanted to sit down for a moment to address some of your concerns. \r
""K.P."" purchased a Groupon massage for a 60 minute relaxation massage, with the option to upgrade to injury treatment or deep tissue for an additional $10. She was displeased because she didn't realize it was an additional expense to get treatment work done and said that she didn't want to pay anything extra and just wanted the relaxation massage.\r
As a common practice I check in all of my customers electronically once they enter my room and we begin the consultation about medical history, any health concerns they may have, and discuss the type and style of massage they are looking for.\r
""K.P"" was checked into my office at 12:07 on November 9th, and her appointment was scheduled from 12:00pm-1:15pm. We are very personable in our clinic, and no client gets rushed out of our office, for that reason many times massage therapists change sheets while the previous client is still in the room, especially if there is extended conversation, treatment planning, or calendar sifting.\r
Cleanliness is something I take very seriously in my practice as do all of the therapists at Pura Vida. Not only do I change my linens, and sanitize my lotion bottle between each client, but several times a day, I sanitize my wood floors, door knobs, and switches. \r
To your concern about not filling out any intake paperwork, I add each clients notes to a confidential notes section in my computer attached to my personal booking tool and client profile, not on paper as it is a much more efficient way of keeping my records.\r
\r
I am disappointed that you felt it was a less than perfect experience. I love my career, I love people, and I love my practice. \r
I hope in the future you find a massage therapist that fits your individual needs more effectively.\r
\r
Jen
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