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Businiess name:
Driver's Edge Complete Auto Repair
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Review by:
citysearch c.
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Review content:
Absolute nightmare. DO NOT TAKE YOUR CAR THERE!! They overcharge for parts and always, and I mean always find something else wrong with your car. I had my car towed over there and told Matt on the phone that I believe the problem was the alternator. The battery was pretty new being purchased earlier in April of the same year. I even told him that. He called me back and said it was the battery. He put a new battery in the car. After paying for the service, I started the car in the parking lot and the battery light along with various other lights were blinking. I went back in to inform Matt and he said that his tech had left for the night and that he could keep it over night. I told him that the check engine light was also blinking now and that it had not been blinking earlier. He said that he has no way of knowing that since the car was dead when it was towed over there. He was going to charge me $100 to diagnose the ""check engine light"". I told him that I would just take the car home. I called Pep Boys the next morning to see if the battery was still under warranty. They towed it in to their shop and said the battery is dead because the alternator is bad. After recharging the battery, I barely got the car home. I took the battery that Driver's Edge had sold me back to them for a refund. They said that they would not refund it because I had ""authorized"" the service. I told them that the only reason I authorized the service was because I trusted their word as supposed professionals. After misdiagnosing the problem with my vehicle in the first place, they had the audacity to try to keep my money. I was furious. I couldn't believe what was happening. He only kept repeating that I had authorized the service. After arguing with the General Manager for about 10 minutes, he finally agreed to use the money I had spent toward an alternator replacement. I bought a new alternator at O'Reilly's and they installed it. Needless to say, the car runs fine now. In addition to being incompetent, Matt was extremely rude and immature. He talked down to me. I also found it funny that he wasn't able to diagnose the alternator after I told him what the problem was but was able to identify that I had a power steering pressure hose leak. He told me that the part alone to replace would be $850! Yes, that is not a typo, $850!! I found 3 different places online that charge between $220 to $250. I will never darken the doorway of that place again! Absolutely terrible in every way!!
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