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Businiess name:
Castle Pet Resort & Spa
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Review by:
Guest
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Review content:
I left my beloved boxer there for 4 days while I went on vacation. I sent him with a little bag of dry food and 6 cans of wet food. I gave instructions to leave dry for him through out the day and feed him wet food at 3. My husband even told them these directions when he dropped him off. When my hubby picked him up he was told how great out dog was and how he was so happy. While unpacking his things I saw that the small bag of food was open but still full. (it should of been gone in 4 days) and 1 out of the 6 cans of wet food was missing. I called and spoke to the manager and she apologized and said maybe he was not eating because he was sad but they had just told us that he had a great time. Even if he did not eat he should of been offered food which he was not because almost all of it came home with him. She said she would ask the workers and get back to me. She called back and said that he would not eat but I replied he was not even offered the food it. She hung up called back and said she was sorry but my dog was not offered food until the last day. That is NUTS my dog did not get feed for 4 days!!!!!!! I told them I wanted a refund since they did not care for my dog as I paid them to do. I even paid them for extra play time which I doubt that he got. (My hubby even told me the his room looked like the pound for 25.00 a night. Not sure what you get for 38.00. ) She hung up called back and said the OWNER would not refund my money and they offered free services. ARE YOU KIDDING!!! They did not do what I paid them to do what are they going to do to my dog if I don't pay them. I will NEVER bring my dog back and I PRAY you will not take yours either.
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