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Review content:
Extremely terrible customer service, the manager is abbreviated, obnoxious, condescending and rude. In July 2013, I went in the store and bought a piece of furniture. The sale rep was about to put it inside me car, I told him it wouldn't fit, he said yes it would, and he called two of his associates to help him put it inside, I said to them again, ""it won't fit"", but they forced it inside the car and then the door couldn't close, they then begun to pull it out, at that point they broke my console, they immediately told me that they could take care of it, that the manager would take care of it not to worry. They eventually put it on top of my car which I've told them to do from the start. They took my phone # and said they would call me when they get the part, because they have someone who can fix it so it won't be a problem. I have called them once per week for the past two months, they told me they found the part on eBay and have made a bid, then when I called back the following week they said they lost the bid. This has been the excuse for the past two months. Finally I went into the store and the manage told me he didn't have anything to do with it, that I must let my insurance fix it because I was the one who insisted that they put it inside the car. I got upset at this point and he threatened to call the police. He gave me a card and said I should call the owner, I left the store and called the # on the card, the # rings back to the same Riverdale store, I asked the lady who answered the phone for the corporate # or the owner's # and she said they didn't have one than she asked me to hold on. At this point I went back inside the store to see the phone laid aside and they were all sitting down.\r
Bottom-line-for over 2 months they made me believe that they were working on finding the part when they weren't. And now being face to face they flat out said they weren't.\r
To make matters worse, the piece of furniture that I bought from them, which was a child’s bed, is already broken. It looked good and firmed when it was in the store, but I had to use a lot of Gorilla glue. \r
Don’t be like me, the poor customer service was obvious from the start, but I ignore it because I like the child’s bed that I saw, BIG mistake. I lost both ways. No good furniture, and no good service.
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