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Businiess name:
Fast Track Auctions
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Review by:
citysearch c.
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Review content:
FTA is a regional company that sells new/used surplus or discontinued auction items through an online website. Recent FTA Management problems are expanding because FTA is not focused on Customer Service & will soon lead to declining sales! \r
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FTA does offer possible deals for online buyers, but recent FTA Customer Service problems make customers like me wonder if low price is worth more than FTA increasing hassles for customers listed below: \r
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1.) FTA customer auction pickup times at McMann warehouse are now restricted to Monday, Wednesday, or Friday - 10:00AM to 3:30PM. FTA stopped allowing a customer-friendly pickup schedule during entire week and is now closed on Saturdays. \r
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2.) FTA now tries to crowd customers into restricted and slow pickup times with fewer warehouse staff at McMann warehouse. Many recent pickups over past several months took over 1 hour for staff to get several small items. \r
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3.) FTA recently started charging an unannounced additional $5 Pickup Fee per item for “Non-Standard Pickup Days”. This “Non-Standard Pickup Day” buyer request must now be submitted in advance by email and only allowed if pre-approved by office staff. \r
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4.) Rude Office Staff are unwilling to reschedule auction pickup times for customers to meet customer needs. Leslie the new Front desk Receptionist gets angry easily, lectures customers in a condescending tone why these FTA changes mean more profit for FTA, and seems to like arguing with and scolding customers. I wonder how long she will last with her attitude problem... \r
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5.) FTA online auctions sometimes show manufacturer’s pics of new and assembled items, but auction pics do not show actual items that are always disassembled and may be damaged, scratched, or missing parts. \r
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6.) FTA changed billing policy 1 year ago from onsite cash/credit card payment during item pickup to automatic credit card billing next day after auctions end. No customer refunds if actual item does not match auction picture. \r
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7.) FTA Buyer auction items are considered forfeit and subject to disposal or resale and no refund allowed if buyer does not pickup by designated date within several days of auction close. \r
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