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Businiess name:
Nagelin's Bakery Inc
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Review by:
citysearch c.
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Review content:
Todd Granzin of Naegelins Bakery in New Braunfels, TX has no concept of customer service or honoring the customer.\r
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A recent mail order strudel (a whopping $65!!!) was shipped on 12/30/08 and not received until 1/9/09 - clearly shown by the FedEx paperwork on the strudel box. \r
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A call to the bakery on 1/9/09 rendered advice from a kind woman who answered the phone and suggested that the strudel was perishable and "she wouldn't eat it". \r
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Multiple attempts to reach Todd via email and phone were made, both before and after the strudel was delivered. \r
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When we were finally able to talk to Todd today (1/19/09), we were told that it was our (the customer's) tough luck. He was also quick to point out that he "is not someone who believes that the customer is always right" and refused to replace the strudel or refund our money. He then HUNG UP ON ME.\r
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He and Naegelins Bakery should be avoided at all costs.
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