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Businiess name:
Alma de Cuba
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Review by:
citysearch c.
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Review content:
First of all, I have to say that this is a truly great restaurant. The decor, especially in the bar/lounge, is like no other. I took my girlfriend here for an anniversary a while back and everything was great, and very romantic.
I am writing because I am annoyed at how Alma's bartender handles happy hour. My girlfriend and I went in for a mojito last Friday at 5:30pm. She had heard there was free tapas and drink specials. This was the Friday before Memorial Day, and the place was near empty (everyone was probably on their way to the shore). I went to the bar and ordered two mojitos. The bill? Seventeen dollars.
Now I admit that I should have asked what the drink specials were first, but in a classy Stephen Starr restuarant should I be required to haggle with the bartender over prices? I assumed mojitos were not a part of the happy hour drink specials, and saw on a drink menu that their normal price is $8.00 (the extra dollar and change was for tax).
The drinks were delightful, and the atmosphere was very relaxing and comfortable. But there was no tapas to be seen anywhere so my girlfriend assumed she had heard wrong, or maybe that special was only offered Mon-Thurs.
I checked back a few days later to confirm what the specials actually were for a return visit. Then I found out that happy hour is Mon-Fri, and yes there is always free tapas at the bar, and yes mojitos are only $6.00.
Am I supposed to believe the bartender 'forgot' that it was happy hour? It was 5:30pm when we came in. I called and voiced my concerns to the manager, and he was polite and offered to comp a round of drinks on my next visit, but I'm not about to return to a Stephen Starr restaurant and say "Yes, I'm the man who complained, and you owe me free drinks." That would be embarassing.
I'm truly dissapointed in Alma's service. True, it's only four dollars I lost, but it's insulting to be over-charged. I'm a good tipper too.
Pros: atomosphere, food, drinks, and desserts are great
Cons: disrespecting customers
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