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Businiess name:
DeWhitt
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Review by:
citysearch c.
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Review content:
I sincerely hope you will think twice about using this retailer. I bought a Jenn-Aire induction stove top from DeWhitt which requires magnetic pots and pans in order to operate. Not having any, I chose to go with DeWhitt becuase they offered a 12 piece pot/ pan set as an incentive. I could never get them to give me the pot/pan set despite being told it would be 2 weeks from the sale. After almost 60 days, and multiple calls with management I finally got a used store set from them.\r
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Management is the problem at this place not the sales staff (which was good). You would think in this age of big box retailers, the smaller local distributor would be more than willing to make the customer happy. Not at DeWhitt as can be attested to by other reviews here. Management told me that 60 days was not too long to wait for what they promised in 2 weeks! They would not return phone calls, and when I did speak with them they were bordering on rude and certainly inconsiderate of the fact that I had dropped $1400.00 on a stove top that was now an art piece in my kitchen. In the end it was my threat to have them come remove the stovetop and my offer to accept a used set of pans in lieu of what they owed me that allowed me to use my kitchen again.\r
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I could never get to the bottom of the problem as to whether delivery was a Jenn-Air issue or a DeWhitt issue. Regardless, the correct answer was to give me a new set of pans and then go fix the problem with the delivery. Instead they chose to make their customer bear the brunt of the problem. The result is that I will never be a DeWhitt or Jenn-Aire customer again.
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