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Businiess name:
Optima Moving
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Review by:
citysearch c.
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Review content:
Great crew, Abysmal management.\r
\r
After requesting a move for 10:00 on a Saturday, we were scheduled for 9:00. The day before the move, I received a confirmation call stating that the crew would arrive between 7:30 and 8:00, so my wife and I got up very early to be prepared, but no one showed up. I called 2 different phone numbers, but no one answered. I wrote an email to the address I had used to schedule the move, but no one answered. Finally at 10:45 I discovered a second website (the same company, but a different website than I had used to contact them) with a third phone number. I called this number and got an answer. The office then confirmed that we had been scheduled for 9:00, but they didn't know where the truck was. It was 11:40 before the crew leader called me to say they were on the way. Once the crew arrived at 12:45 the move proceeded quickly and without incident. The guys were excellent. \r
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So, if you choose Optima, you are responsible for knowing what is going on. The management will not give you any information, so you have to specifically ask for anything you might need to know (like a phone number for when no one arrives). If you can handle this, Optima is very affordable, and the movers themselves are excellent.\r
\r
tl;dr: Movers = Amazing, Management = Horrible (crew didn't show b/c of office mistake)
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