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Businiess name:
Peninsula Plating
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Review by:
citysearch c.
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Review content:
I DO NOT RECOMMEND THIS PLACE! \r
We sent them silver candlesticks for repair. Six months later we got them back. It was a horrible job with blobs of silver holding it together. Not what I had envisioned. So we sent it back. \r
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Over the following year we would check in with them periodically to see how it was coming along. They would tell us stories about how difficult it was, it takes time, we ordered a part and the wrong part was delivered, so they were ordering another part, etc. excuse after excuse.\r
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Several times we tried to pin them down on a date it would be finished. That date would come and go, with nothing delivered. It was very frustrating because they didn't do what they said they would do. We couldn't believe them. After that long we wondered if they even still had them. In desperation I told them I would call the cops if they didn't return them, trying to light a fire under their butts.\r
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Finally, after yet another excuse I told them just to stop and FedEx them back. At one point he told me they were just old beat up candlesticks. (Those are antique family heirlooms!) She agree and told me she would refund $125 out of the $325 we paid in advance. Two weeks later still nothing! I called them and the man told me he was polishing them up and planned to mail them today. I told him never mind, I will come to pick them up now.\r
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I asked them if they had worked on the other candlestick and they said no. The one we wanted fixed was still in pieces. So then I asked what am I paying $200 for, why am I only getting $125 back, and nothing has been done? She started yelling at me and told me to never come back and to stick the those candlesticks up my a**. The man started yelling at her and pushing out a back door. Then he would say I'm tired of all this arguing stop it. Then he would start ranting at me because he thought I hadn't treated him well over the phone. Then she came out again yelling and he was wrestling her back out the back door. All this while another woman customer was waiting.\r
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I was speechless and just wanted to get my candlesticks and go. She was still yelling at me from another room and then marched back in and said she would give me a full refund, but to notice that they had signs on the wall that said No Refunds. Also to take my money and stick it up my a**. How can they feel that justified when they had them for more than a year and a half and never did the job? I don't get it. They must have problems way bigger than my silver candlesticks.
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