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Businiess name:
Halquist Stone Co Inc
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Review by:
citysearch c.
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Review content:
Don't trust halquist with your granite!!! They may have been in business for a long time, but they definitely don't know how to do granite (or make their customers happy)\r
We found granite we liked at Halquist, but after it was fabricated and installed, the edge wasn't the same color as the surface. The top color was tan overall and the edge was black! solid black! And the color rubbed off on your hands, or anything that rubbed against it. I still can't believe the installers didn't question it before they just came and installed it. I can only assume they just hoped we would not say anything. when we contacted them they said the enhancer they put on the edge must have caused it to turn black. obviously their fab department had no idea what they were doing, and didn't even try and fix it. There was no mistaking they screwed up! They tried to remove it and couldn't so they gave us the choice of either keeping what we had or they would re-do the counters with 2 slabs they had in stock that we didn't really like. \r
After consideration, we decided that granite that wasn't what we had dreamed of done correctly was better than countertops that looked like a reject. Because we really didn't like the granite, we took time to lay out our pieces and went back to halquist and measured and taped out the layout on the slabs with the manager of the fab department. We were very surprised when the finished counters didn't even follow the layout WE taped out for them. On top of that there are gouges in the top surface and chips in the ogee decorative edge we paid extra for. They messed up our counters twice!\r
We tried numerous times to contact them to try and understand if there was a reason they altered the layout, and to complain about the edge quality but couldn't get our phone calls returned. The only thing they contacted us was to tell us to pay the balance of the bill. No offer to repair the chips and gouges. no reduced price for their mistakes. No care or concern for their customers satisfaction. \r
So, after saving for two years to get a granite kitchen we should love, we are back to saving to start all over again. This time we won't be shopping at halquist! Don't make the same mistake we did. \r
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