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Businiess name:
Sea Sports Scuba & Swim
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Review by:
citysearch c.
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Review content:
Horrible experience! This place is a rip off!\r
The instructors are rude to the kids & the management is heedless to the complaints.\r
The kids don't learn to swim.\r
\r
My 4 year old had a fear of water, which I I formed the management before enrolling him. I was assured he would do okay and they had handled kids like that in the past.\r
I noticed the classes weren't helping him learn to swim. There was a new instructor each time unlike what was told to me at the time of enrollment.I enrolled my child for a private lesson because I felt he would get personal attention .In the private lesson, the instructor Jason was rude to my son & made him sit out the pool because he was crying & told him to cry it out while he was crying, which made my son more upset. When I intervened after 10 minutes, the instructor refused to resume the lesson until my son stopped crying.I couldn't have my child cry more than he already had and left after informing the management. The next day when I informed the manager Evelyn of the situation, she said it was their policy to give timeouts. I told her it was unfair to have him sit by the pool for 15 minutes and possibly more in a private lesson.I told her that I didn't agree with their style of teaching and wouldn't like for both my kids to continue if the service promised to me wasn't provided. She refused to refund my money for the kids' group lessons.I was never informed of the no refund policy at the time of enrollment.\r
They have no makeups for monthly plans and keep pushing for the season plan which many parents told me makes them stuck with the bad service.Also they refuse to give your kids a class if you arrive late.\r
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