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Businiess name:
Expercomp.com
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Review by:
citysearch c.
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Review content:
WORST SERVICE EVER!!! I had pretty much diagnosed the issue that I was having with my computer and when I took it in, Mike agreed with my assessment regarding the MCP chipsets overheating. While I could have probably done the work myself, I thought I would let someone who does this type of work on a daily basis do it this time as it had to do with the main motherboard and one small mistake could ruin it. I asked him how long it would take to remove the heat sync for the affected chipsets and re-apply the thermal compound and he told be basically an hour to an hour and a half and would be ready the next day (Thursday). I completely understand that emergencies arise and sometimes things take longer than they should, however, there should be some type of communication when that happens. I left the system for him to work on early Wednesday. I called Thursday to see if it would be ready and did not get any return call that day. I decided that on Friday, I'd stop in to check since I was out running errands and he again told me that he should be able to get to it later that afternoon. I let him know that if he couldn't get to it, I'd like to take it back later that afternoon and do the work myself. 4:00 pm Friday rolled around and still no call. I ran over to the shop only to find a note on the door (they are supposed to be open 10-6) that they were closed and running to get parts. I can't even get my PC back now to try and do it my self nor can I trust them to give me any realistic time frame of when the work will be completed. This isn't a complaint on their technical skills or knowledge, but I have to say that their communication is the worst I've seen in a long time.
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