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Businiess name:
Village Floor & Wall, Inc.
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Review by:
citysearch c.
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Review content:
Setting up a time to measure went flawlessly. The person measuring was very helpful. However, when it came down to trying to work with a sales person it was very difficult. Also no one was available to help during our visiting the store to look over flooring options. Finally, we tried to call to forward the ITEL report for insurance quote, but the person gave an email address that did not exist so it came back to us. Then we attempted to contact the store again and was told that that person does not have an email address so she did not know why we were given that email address. Instead we need to forward it to someone entirely different. Then we would be assigned a sales representative so we would have to wait until we heard from him/her. Left a message with the sales rep we were assigned and we are still waiting for a reply. Attempted to call them again to see if somone would be willing to give us the dimensions to the wood plank filling in the masterbedroom wood floor (carpet was over this floor) so we could get a competitive quote. Was told they do not give out any dimensions. We were not asking for the bedroom dimensions at all, but just for a plank of wood. So we now have to pull back the carpet again and attempt to measure it on our own. Very inconvienient and difficult to get answers since most people working at Village Floor & Wall in Blaine are not actually answering phones.
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