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Review content:
I made arrngmnts to drop off our new travel trailer for wrrnty. We rcvd a call on 4/3 that all repairs were done & we can still pick up on 4/12. When we arrived to pick up trailer, we were told everything was done except 1 thing due to a design flaw & if we wanted to take it up w/ Dutchmen ourselves, we were told to do so w/ their blessing of luck. We also noticed that the battery was compltly drained, & since the trailer came equipped w/ a power lift, we weren’t able to raise the front to hitch. They provided us a quick charge to raise the tongue. \r
We brought our trailer back to the campground for the weekend & found that nothing else was done, & I mean nothing.\r
On 4/16, I wrote an email to the Andy & Greg (who I believe is the owner). I received a reply right away from the Greg asking to give him a few days to investigate. I then received an email from the Andy the next morning (4/17) that started w/, “Lets address these issues 1 by 1, First of all, it is not the responsibility of Top Notch (TN)...”. Also in the email from the Andy when we questioned the dead battery, we were told that we needed to check our trucks harness “as it is apparent our charge line is inop”. On 5/7, we had our original equipment 7-pin harness on our ‘11 F150 inspected by a Ford Service Center & they found no defects. Since I took offense to this email, I emailed the Greg on 4/18 asking that the Andy no longer contact us & that we deal w/ the him only until this is resolved. On 4/19, he again responded w/ the same rspns asking to give him a few days to investigate. I waited exactly one week & emailed Greg on 4/26 & asked for an update as I hadn’t heard from him. I still haven’t received a reply from him.\r
On 5/7, I called Dutchmen to file a formal complaint. He wasn’t able to assist me bc TN hadn’t registered me as the owner of any unit.\r
On 6/5, I called Dutchmen again & provided the VIN & he found that the vehicle was still registered with TN. He called TN & spoke with Greg who advised him that Andy has been terminated & we are not the first customer to have been “burned” by Andy. Greg advised the Dutchmen Rep that I should contact him so that he can take care of the issue. Dutchmen provided me w/ the info & took the info to file the formal complaint. \r
On 6/6, I called TN & spoke w/ Greg. Greg told me that he was actually w/ another customer & told me to run my story by his new Service Manager Tommy & he would take care of me.\r
I told Tommy, “well apparently, if I mention the name Andy, you will understand” & his response was, “ah, I know where this is going”. He wasn’t able to locate my info in their system & asked to forward our inv, we never received an inv bc ""there was any amt due, so no inv to give"". I emailed him this info along w/ a list of items missed the last time, new items now needing to be taken care & a wish list in hopes that TN would make it up to us by taking care of 1 or 2.\r
I hadn’t heard anything from him, so on 6/19, I called and said, “just wondering if you received my email bc I have heard from you in nearly two weeks.” He said, “Uhm, yes. I did receive it & I am now waiting on parts that I have ordered, & I don’t think TN is willing to take on any part of the items you want added on.” I asked him to keep me updated.\r
On Monday 6/24, I called TN & asked to speak w/ Greg, he was w/ a customer & unable to come to the phone so I left a message asking him to contact me back. I never received that call back.
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