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Businiess name:
Franks's Mobile Tv Repair Service
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Review by:
citysearch c.
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Review content:
INCOMPETENT, DISHONEST, IMMORAL!\r
\r
The owner went to my son's home (a young military person supporting his family on E3 pay!) to repair his TV. He represents himself as a member of NESDA (he is not and has not been in 3 years) and as a former member of the military so my son and his wife trusted him. Frank diagnosed the problem, asked for his money up front to order the part and promised he would return soon. My son and his wife had to call numerous times over several weeks before he finally came back. Long story short....his repair did not fix the TV. They called to request warranty work and he insisted the TV was fine. They asked him to come back out. He did and he charged them another service call. He still insisted the TV was fine in his opinion in spite of the poor picture quality and such. My daughter-in-law disagreed and asked for a refund since he did not properly repair the TV. He removed the part, did not return the original part and left. When my son came home from school he called Frank to inquire about his refund and was told he would only be given $95 of the $320 charged. Frank would be deducting labor, trip charges, parts shipping and restocking fees. He did not repair the TV! If he did not know what he was doing or was not able to make the repair, he should not have charged for the service. The TV now sits...missing parts.... no way for it to work. I tried to reason with Frank...not possible. He said he was a business man and he had to make money. His solution was he would return the part he ordered, no refund and we could put it in and as he put it ""Slap"" a For Sale sign on it to recoup what we paid him. A win for him but still no TV for this young couple!\r
Not the end of the world but on a limited income this is their primary form of family entertainment.\r
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I don't know what branch Frank claims to formerly be a part of but what an embarrassment to that branch.....so much for some sort of code of honor! He is a crook!\r
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