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Businiess name:
Snow Brothers Appliance Co
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Review by:
citysearch c.
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Review content:
HORRIBLE CUSTOMER SERVICE FROM SNOW BROTHERS IN LYNDHURST OHIO.\r
We purchased a stove,refrigerator and dishwasher from Snow Brothers In lyndhurst ohio. When the appliances were delivered the wrong refrigerator was delivered. We had to wait another week for the correct refrigerator. Our old refridgerator was not functional so we were with out a refridgerator for a week. 11 months later when we went to use the self cleaning oven, we discovered that we also had the wrong stove. There was no self cleaning oven. The stove we ordered had a self cleaning oven. We contacted the store immediately and asked that this be corrected . We were told because of the time element they would not take the stove back nor would they give is the correct Stove. Since the salesman that sold the appliances was no longer employed there,we talked with someone named Sharon who was supposedly one of the owners. She was one of the most rudest ,disrespectful people I have ever talked to. Several times she told me she would call me back and she never did. I had to keep calling her back. She repeatedly yelled at me and spoke to me like I was a child. The last time I spoke with her she was supposed to call me back with a resolution and again she never called back. I finally decided I was not going to put up being treated so rudely anymore. I went to Home Depot and bought the stove that I was supposed to get from Snow Brothers for $100 less then what I had paid At Snow Brothers. I got my new stove from Home Depot within three days and when it was delivered the delivery person installed an anti-tip bar on the stove which is something Snow Brothers never did. The delivery person also set the clock for us,went over all the features with us and made sure we understood everything before they left. I donated the stove from Snow Brothers to Habitat For Humanity. \r
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DO NOT PURCHASE ANYTHING FROM SNOW BROTHERS IN LYNDHURST OHIO EVER. \r
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I HAVE REPORTED SNOW BROTHERS TO THE BETTER BUSINESS BUREAU.
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