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Businiess name:
Brickhouse Bridal
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Review by:
citysearch c.
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Review content:
I was an out of town Bridesmaid and was given 3 dresses to choose from and told to call in and place my order. I spoke to a very kind consultant who took my order for “Gardenia” and my credit card and sent a confirmation email. Several months later I received ""Camellia,"" the wrong dress. I did not realize until later that the email stated that ""this email is to confirm your order and will be considered your electronic signature. Once confirmed your order will be considered complete..."" It seems like an easy error as the codes for both dresses are just one number different. Although the email seemed to be a control process put in place to catch these types of errors it was ordered anyway without a follow-up to myself or the bride to confirm. \r
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I used to do events and am now in the premium service industry, mistakes happen and are an opportunity to solve the problem and delight the customer. Unfortunately, this is where Brickhouse failed. I had to follow-up several times to get any type of answer, unanswered voicemails, etc. If the bride had notified me when the dresses came in that I did not have one (as I didn't confirm the email) I would have had time to place a rush order for the correct dress. The manager did try to get one rush ordered but was told it was not possible at this time. I requested to allow me to (1) return the dress, cleaned and unaltered after the wedding in exchange for the dress I ordered (2) pay to have the dress altered into a slim skirt (3) provide some sort of discount for my troubles which I could put towards altering the dress. I was told none of these options were possible and was offered additional lace if I wanted to try and have a seamstress re-create the dress I had originally ordered, at my own expense. \r
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If you choose to use them be extra careful to check your orders as they are not able or willing to fix their errors once made.\r
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