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Businiess name:
Galpin Ford
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Review by:
citysearch c.
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Review content:
My wife Christina Sorgi and I put 15k down on a brand new 2013 loaded Explorer from Galpin and as it turns out- it is a lemon. Only no one is admitting it is a lemon. The car has serious transmission/ electrical defects and my wife has been put in danger with my 3 year old son in the car 3 times now. Ford Motor Company said it does not qualify to be a lemon for whatever reason- the only possible explanation for this is that Galpin cannot find the exact problem! They replaced a faulty valve body and said it should run like a champ only it didn't. We brought it in again and they said they can't duplicate the problem so they cannot work on it and sent us on our merry way. She brought it in again and they found another problem with the transmission/ electrical section but worded it in code on the paperwork as a 'customer concern' and it was corrected only it has NOT been corrected. We have brought it in over 5 times total with them mostly saying that because it is an intermittent problem ( not consistent ) without duplicating the problem on their 'extended road tests' they cannot work on the vehicle. Not only that, my wife was told over the fourth of July to not bring the car in again until she hears back from Ford Motor Company about the lemon law and she needs to quote ""put some miles on it"" and document when the transmission slips or transitions harshly. We have contacted an attorney who will not charge us and will bill the manufacturer/ dealer for all attorney fees if we win the case but I am currently waiting to see what Galpin Ford is going to say to my wife on Tuesday. The service manager told her he will review her case to see if he can do anything but that until they can duplicate the problem it basically is what it is. He said he 'believes her' but they cannot work on the vehicle so she has to just keep bringing it in when it acts up and hopefully eventually they will duplicate the problem. Meanwhile we are and have been paying over 500$ a month for a car we haven't even been driving. My wife hates driving her car in fear it will slip into neutral again and she'll be stuck in the road and get hit- possibly with my son and 12 year old daughter in the car. Not only has this tainted our trust in the company, but it has been such a horrible experience for us that we feel the need to take this to whatever level is next. These are not just cosmetic issues or satisfaction issues we are talking about. These are actual safety issues that are not being properly addressed or taken seriously. We will see what they say on Tuesday, but I won't be surprised if they tell us there is nothing they can do and just drive the car and say your prayers.
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