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Businiess name:
Standard Optical Co.
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Review by:
citysearch c.
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Review content:
The customer service was good 99% of the time. Unfortunately, the end products (2 pairs of glasses) were horrible. It took 3-1/2 & 4 weeks for the glasses to be delivered. Then they were delivered separately requiring two trips to the store.. Each time, there were problems with the glasses. The no line bifocals were completely incorrect. The paper I was asked to read with the new glasses would not come into focus regardless of positioning. I've worn no-line bifocals for 5 years and understand their use. It took some discussion before it was acknowledged that the bifocals were not placed correctly. They finally determined the glasses needed to be re-manufactured. I asked for a refund on the glasses ($918) but was told that Standard Optical has a no refund policy. I pointed out that it had been 4 weeks and the error was theirs. Another week into the process and they finally conceded to refund $150 but no more. and the glasses would be sent back to the manufacturer. The new timeline is now approaching 8 weeks. Between repeated trips into the store, the phone calls and the unsatisfactory results, I'm not a happy camper.\r
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UPDATE: The re-manufactured glasses were still incorrect. A re-examination was scheduled but it was 10 days later before an evening appointment was available. Before the scheduled re-examination I contacted Standard Optical Home Office in SLC and left a voice message. A call was received the next day from the store in Layton stating that a full refund would be issued. Everyone was very courteous when I returned for the refund. This story began on July 26 and closed on September 24.
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