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Businiess name:
Standard TV & Appliance
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Review by:
citysearch c.
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Review content:
I recently purchased a stove from the 82nd Ave. location, and the transaction went smoothly (big thanks to Jason Gattman). When the stove was delivered, I asked about having an under-the-counter refrigerator repaired. The installer (who was awesome) told me to call and get the details. I was told to bring it in and for a $40 diagnostic fee, they would be happy to help. When I dropped it off, the person behind the counter seemed surprised, but took my information, ran my credit card, and told me I should be hearing from the technician in a couple days. After 1 week, I called and was told 'it's on the bench, the technician will call you today before 6'. I heard this story 3 more times over the next two weeks when I made subsequent follow-up calls, and once when I stopped by in person. I ultimately wound up with a refund of the fee, and a still broken refrigerator. I'm not upset with the fact that things take time, it's all about the disrespectful treatment and false statements made by the service staff. Don't feed a line of 'we'll call you tonight' when you have no intention of following through.\r
If I had visited the service department before the sales floor, I would not have made a purchase at that store. I am regretting purchasing the extended warranty, if this is the way the service department operates. Based on my experience, I would not recommend Standard TV and Appliance.
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