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Businiess name:
Hawks Cay Resort
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Review by:
citysearch c.
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Review content:
My husband and I had a TERRIBLE experience at this hotel for our honeymoon in September. To start we had NO idea it was a slow season during the first week of September and everything including their restaurant closed at 9pm with no room service or food service after that! We also had a terrible experience with the maid staff where they did not leave towels in the room after cleaning it or soap, shampoo, ect, when we walked into our room that day our bed was not fixed and the pillows that were so beautifully on the bed the day we arrived were thrown on the floor. We had to call to get towels to be able to shower. We had booked through the hotel a sunset cruise that last minute while on the dock we were told, along with many other couples that it was cancelled because they did not realize a private party was booked that day. All in all we did NOT have a pleasant time at Hawks Cay Resort, and before we left we spoke to a manager who offered us 3 days free to try to make up for our bad experience, yet after 3 months of waiting and consistently calling and speaking to person after person we have still not received any voucher and not even an apology for the terrible experience we had, they have NO customer service! And no follow up procedures to ensure things get done. Only stay here if you want to be stressed and not even have one person try to make it better.
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