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Businiess name:
L & L Automotive
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Review by:
citysearch c.
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Review content:
This is in response to Mark's review for repairs suggested for his vehicle. I'm sorry to hear that you were disappointed about the cost of repairs on your vehicle. As we all know repairs can be overwhelming and never come at a good time. When the vehicle (1989 MERCEDES) was dropped off to us, we were asked to check the suspension and some additional repairs. We found that the right rear lower control arm was hanging down due to a rusted out and broken control arm assembly (the bolt was still in the frame and sucked through the arm and bushing) which is a very dangerous condition and a safety hazard. All 4 of the tires had dangerously big dry rot cracks and literally had chunks out of the side wall. Just these conditions alone make this vehicle unsafe to drive on the road. There were other conditions on the suspension that were noticed as well, too many to mention. \r
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With this said, we have an obligation as a Certified Automotive Repair Facility, as difficult or painful as it may be to hear, what repairs are needed or even suggested on all vehicles. We want our customers to understand fully all the repairs needed on the front end of service before work begins rather than getting knee deep into service and then to get that unwanted phone call to say its going to cost more money. \r
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We invite all of our customers to please communicate all concerns with us so we can come to A mutual agreement in any regard. Customer satisfaction and safety is our top #1 concerns. \r
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