|
Review content:
This has to be one of the greatest disappointments in a pet store experience I've ever had the displeasure to witness. If you are looking for quality customer service, healthy pets, and knowledgeable staff LOOK ELSEWHERE! The first thing that hits you when you walk into this store is the smell, filthy enclosures and poor hygiene meet your nose as you walk in. The aquatics section isn't very large, with very limited selection, begging the question ""Why are these tanks so dirty, and why are there so many dead fish?"". Getting any useful help here is almost impossible as employees seem per-occupied, and uncaring, in this instance bad-mouthing another employee or management. Employees are ego-centric coming off with an ""I know everything attitude"" towards customers, and seemingly scoffing at their questions. Swearing can be heard from employees around the store, regardless if kids are present or not,extremely unprofessional and immature. I asked if they kept their diurnal reptiles under UV lighting and was told ""The store owner wont pay for it"" basically. I noticed hamsters were scarred from fighting, Ich on most of the fish selection, I overheard someone say a Cockatiel was missing a toe. Everything in this store is overpriced, at least 50% over what I can get the products I was looking for from other reputable dealers. Puppies looked to be obtained from a puppy-mill, and the enclosures of most of the animals I saw were laden with waste. If you make the mistake of purchasing here, be aware that refunds are not given, and you may only receive store credit. Don't take your debt/credit card if you're planning on spending less than $10, or you will be told grumpily by the cashier ""I have a $10 minimum on cards"". All these people care about is making a sale, welfare of animals, customer service, and professionalism all take a back seat. Please if you read this, don't support this store. This is one of the worst possible ways that a pet shop can be run, the manner of which they do business is deplorable, and the way they treat their animals could be considered by some to be animal cruelty.
|